Legal

Privacy Policy

Last updated: June 25, 2026

Introduction

MetaMalistic operates metamalistic.com. This Privacy Policy describes how we collect, use, and protect your data.

Information We Collect

We collect information you submit, such as your name, email address, phone number, account details, and support messages. For security, support, and website operations, we also collect a first-party visitor identifier, IP address, approximate country/region/city, browser, device and operating-system information, referral source, pages visited, and activity timestamps.

How We Use Your Data

  • To provide and maintain the Service
  • To notify you of changes
  • To provide customer support
  • To analyze and enhance user experience

SMS Consent

We collect phone numbers for SMS messages only after explicit opt-in. SMS agreement is separate and not bundled with other terms.

Opt-Out Option

You can opt out of SMS messages anytime by replying STOP. After opting out, you will not receive further messages.

Sharing of Personal Information

MetaMalistic does not share personal data, including SMS consent, with third parties for promotional purposes.

Live Chat and Support Records

Messages sent through our first-party live chat are stored with your visitor or account record so the conversation can continue across page refreshes and support staff can respond. Internal support notes are visible only to authorized administrators.

Visitor Presence and Geolocation

A lightweight heartbeat indicates whether a visitor is currently active. IP-derived location is approximate. Full IP addresses and detailed visitor records are restricted to authorized administrators and are retained according to our configured retention period.

Automated Assistance

The chat system may use automated AI assistance to answer general website, service, and intake questions. AI replies are intended to support, not replace, human review. Do not submit passwords, payment details, medical, legal, financial, or other sensitive information through chat.

Cookie Policy

  • Cookies enable essential site features
  • Cookies help analyze website traffic
  • Cookies store preferences
  • Cookies may support personalized ads

Your Control Over Cookies

You can control or delete cookies through your browser settings. This may limit some site functionality.

Contact Us

For privacy-related concerns, contact support@metamalistic.com.